Panel 1: New Features for IP Telephony

Wednesday, June 11th, 13:30

Abstract. IP Telephony, wireless systems, Web services and other technologies have created a sea change in the types of features that will be offered to users. The traditional feature set will be supplemented and complemented by a new feature set, which will in the end replace it. The new feature set will be marked by intense personalization and customization. Effective personalization mandates a system that is aware of the user's business and social relationships so that features may resolve interactions with knowledge of the user's business imperatives. These features will be created at run-time with knowledge of the capabilities of the currently available resources and the relative priorities of the users bidding for them.

The customer value of these services will differ greatly from the value of traditional services. Results from the social sciences can be used to provide the justification for these new feature types.